Chatbots
What is a chatbot?
A chatbot is a computer program that simulates human conversation with an end user. Not all chatbots are equipped with artificial intelligence (AI), but modern chatbots increasingly use conversational AI techniques to understand user questions and automate responses to them. There is a chatbot on this page. Give it a try!
Why do you need a chatbot?
Chatbots will engage visitors to your site and can answer questions freeing you up to work in your business rather than answer the phone or respond to some emails. Statistics demonstrate that users prefer chatbot for many of their inquiries.
Statistics
80% of users have had prior interactions with chatbots.
Only 9% of consumers oppose companies using digital assistants.
73% of users expect websites to feature chatbots for convenient interactions.
35% of individuals turn to digital assistants to address complaints or obtain detailed information.
74% of internet users prefer using chatbots for simple questions.
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